Shipping policy

  1. Orders are processed within 1–3 business days after payment confirmation.
  2. Orders are not processed or shipped on weekends or public holidays.
  3. Customers will receive a confirmation email after successfully placing an order.
  4. A tracking number will be sent via email once the order has been shipped.
  5. Tracking updates may take 24–48 hours to appear after shipment.
  6. Estimated delivery time for United States orders is 5–10 business days.
  7. Estimated delivery time for international orders is 7–20 business days depending on the destination country.
  8. Shipping times may vary due to customs clearance, weather conditions, holidays, or carrier delays.
  9. Customers are responsible for providing accurate shipping and contact information during checkout.
  10. Solezy is not responsible for orders delivered to incorrect addresses provided by customers.
  11. Shipping fees are calculated at checkout based on the shipping destination and selected delivery method.
  12. Free shipping promotions may be available on selected orders or products.
  13. If an order arrives damaged, customers must contact us within 48 hours of delivery with clear photos of the package and item.
  14. Solezy is not responsible for delays or lost packages caused by shipping carriers or customs authorities.
  15. For shipping questions or assistance, customers can contact us at:
    Email: droppingshoe07@gmail.com