FAQs
1. What products does Solezy sell?
Solezy specializes in stylish and comfortable footwear, including sneakers, casual shoes, and everyday fashion shoes.
2. How long does shipping take?
Shipping usually takes:
- United States: 5–10 business days
- International: 7–20 business days
Processing time is 1–3 business days before shipment.
3. Do you offer free shipping?
Yes, we may offer free shipping on selected products or promotions. Any applicable offers will be shown at checkout.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.
5. Can I change or cancel my order?
Orders can only be changed or canceled within 12 hours of placing them. After that, orders may already be processed.
6. What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.
7. What if my shoes are damaged or wrong?
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue.
8. What payment methods do you accept?
We accept major payment methods such as Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
9. Do you ship internationally?
Yes, we ship worldwide. Delivery times may vary depending on the destination.
10. How do I choose the right shoe size?
We recommend checking our size chart on each product page before placing an order.
11. Can I return shoes if they don’t fit?
Yes, as long as they are unworn and in original condition within the return period.
12. How can I contact customer support?
You can reach us anytime at:
Email: droppingshoe07@gmail.com
Response time: 24–48 business hours